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GovServe

Queue Management
designed for
Building Departments

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Customize it your way:

Create custom departments for separate organization units.

Each department can have its own queue, service types, and staff management.

Create custom services and define their default workflows to predetermine a service type's flow through departments.

Check in new visitors

Check in new visitors

Check a new visitor in by providing their name and selecting a service type.
Add notes, customize the department flow, or pre-assign staff members.

Admin Queue Dashboard

A unified view of the queue, service types, and statuses to minimize context switching.

Admin Queue Dashboard
Create Custom Service Workflows

Create Custom Service Workflows

Create custom workflows for each service to streamline your operations.

Push Notifications

Get notified for new visitors, ticket assignments, note mentions, and more.

Push Notifications

Staff Analytics & Insights

Track queue performance, staff efficiency, and visitor wait times to continuously improve your operations. Monitor key metrics and identify opportunities for optimization.

More Powerful Features

Everything you need to run efficient customer service operations

Real-time Updates

Instant queue status updates keep all staff members synchronized. No more confusion about queue status or visitor needs.

Self-service Kiosks

Let visitors check themselves in with password-protected kiosk pages. Reduce staff workload and speed up the check-in process.

Live Lobby Display

Public queue display pages optimized for lobby TVs. Keep visitors informed about their position and wait times.

Role-based Access Control

Different permissions for different staff roles. Admins, managers, and front-desk staff each see what they need.

Multi-department Support

Manage multiple departments as different organizational units. Each department can have its own queue, service types, and staff.

Secure & Reliable

Built with modern security practices. Your data stays safe with role-based permissions and secure authentication.

Ready to Transform Your Staff Operations?

Join a growing number of government agencies in using GovServe to improve staff efficiency and visitor service coordination.

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